Questions? Ruby has answers. 💌

We offer same-day local delivery in the Atlanta area for eligible flowers and gifts. Everything outside our local delivery area is shipped directly to you or your recipient. Delivery and shipping options are shown at checkout based on the item and destination.

Our local delivery service currently serves the Atlanta market. Enter your delivery address at checkout to see whether your location qualifies for local delivery.

No. Same-day delivery applies to eligible products available for local Atlanta delivery. Products that are not available for local delivery will be shipped.

The Ruby Red Velvet shop features gifts designed around sending love and practicing self-love, including flowers, gourmet treats, candles, coffee, gift sets, and other thoughtful surprises.

You'll receive order updates using the contact information provided at checkout. Shipping orders include tracking information when available.

Because some gifts, flowers, food items, and personalized products may be prepared specifically for your order, changes or cancellations may depend on the order status. Contact us as soon as possible and we'll let you know what options are available.

Contact Ruby Red Velvet as soon as possible with your order information and details about the issue. We'll review it and help determine the best resolution.

You can contact us through the customer support option provided on the website. We're here to help with orders, gifts, delivery, and your Ruby Red Velvet experience.

Ruby Red Velvet is a modern love and lifestyle experience that brings together thoughtful gifting, self-love, encouragement, and humanized technology. You can send someone a beautiful gift, treat yourself to something special, write a letter, receive encouragement, or talk with Ruby.

Absolutely. Enter your recipient's name and delivery address at checkout, and we'll send your gift directly to them.

Yes. Ruby Red Velvet allows you to create thoughtful letters for someone you love. You provide the recipient's name and what they're carrying, and Ruby helps create a personalized letter addressed to them.

Yes. Selected gifts can be upgraded with a personalized song created from your story, message, or occasion.

Personalized songs are written and recorded by Ruby Red Velvet's songwriters and creative team.

Yes. A personalized song can become part of the gift experience, giving the recipient something they can keep and listen to long after the flowers or gift have arrived.

Of course. Ruby believes self-love should have a delivery address too. 💕 You can shop Ruby Red Velvet for yourself just as easily as you can send love to someone else.

Yes. Ruby Red Velvet is designed for both — Send Love when someone else needs a little love, and Self-Love when you need to pour some back into yourself.

Today's Gift is Ruby's daily moment of encouragement. It may be an affirmation, reflection, small ritual, inspiration, or another thoughtful surprise designed to give you something beautiful to carry into your day.

The Velvet Drawer is your personal collection of letters and special moments you've chosen to save. Think of it as a little digital drawer where meaningful words can stay.

The Library is a collection of thoughtful letters, reflections, encouragement, and other content created to help you pause, reflect, and reconnect with yourself.

Dear Ruby is Ruby Red Velvet's AI advice companion. Think of her as a modern advice-column personality who listens, responds, encourages, and occasionally gives you the little side-eye you probably needed. 😂

You can ask Ruby about relationships, friendships, everyday situations, confidence, self-love, difficult decisions, life, and those moments when you simply think: "Okay Ruby… what am I supposed to do with this?"

No. Dear Ruby is an AI-powered experience created by Ruby Red Velvet. Her personality is designed to feel warm, witty, conversational, and human-centered.

Ruby provides general information and perspective, not professional advice. For medical, legal, financial, or other high-stakes matters, consult a qualified professional.

Your conversations are handled according to Ruby Red Velvet's privacy practices. Review the Privacy Policy for details about how information is collected, used, and protected.

Yes. Ruby Red Velvet is designed as a digital experience as well as a physical gift shop. You can access Ruby's digital experiences from supported devices and platforms.